Why Customer Care is the Future of Business

The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed…and why taking care of customers is the only way you can succeed anymore…

About the Author

Richard White is founder and CEO of UserVoice, one of the leading platforms that software & technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice is venture backed and the 2013 winner of the prestigious CRM Idol award. Prior to UserVoice, Richard was a product manager and lead designer expressing his passion for building intuitive productivity tools with delightful user experiences.

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