Trying New Things

Chase from 37signals talks about trying new things in customer support — plus what has worked and failed for him and his team.

About the Author

Chase Clemons
I'm a lover of good whiskies and making customers happy. I work on the stellar support team at I also blog about the wide world of support at

Follow on Twitter

Get our best stuff delivered directly to your inbox.

No thanks

Being customer-centric doesn’t have to be so hard

Get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.

Learn About UserVoice