The important future of customer care & insight

Richard White, Founder/CEO of UserVoice, gives his UserConf 2013 keynote about major shifts in business that are leading to increased emphasis on customer care and customer insight and two big opportunities he sees for the future of both.

About the Author

Richard White is founder and CEO of UserVoice, one of the leading platforms that software & technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice is venture backed and the 2013 winner of the prestigious CRM Idol award. Prior to UserVoice, Richard was a product manager and lead designer expressing his passion for building intuitive productivity tools with delightful user experiences.

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