Bridging the Gap: Improving Communication Between Product Development and Support

In business, customers are your livelihood, and in order to keep them (happy) you’ll have to get Product Development and Support in sync. Wistia customer champion, Mercer Smith-Looper joined us at UserConf SF and shared her experience bridging the Support-Product gap.

 

About the Author

Mercer Smith-Looper
Mercer, formerly Customer Champion at Wistia and currently Integrations Specialist at Campaign Monitor is a writer, avid bicyclist, and CX lover who enjoys the constantly shifting and changing world that she inhabits. She spends most of her days thinking about what should be the most important aspect of any company: the customer.

Follow on Twitter

Get our best stuff delivered directly to your inbox.

No thanks

Want to build swoon-worthy products?

At UserVoice, we help you turn customer feedback into a better product. We aggregate incoming product ideas and measure the business value of each idea so you can prioritize what to build next. Uncover your next big feature today!

Start Free Trial