Bridging the Gap: Improving Communication Between Product Development and Support

In business, customers are your livelihood, and in order to keep them (happy) you’ll have to get Product Development and Support in sync. Wistia customer champion, Mercer Smith-Looper joined us at UserConf SF and shared her experience bridging the Support-Product gap.


About the Author

Mercer Smith-Looper
Mercer, formerly Customer Champion at Wistia and currently Integrations Specialist at Campaign Monitor is a writer, avid bicyclist, and CX lover who enjoys the constantly shifting and changing world that she inhabits. She spends most of her days thinking about what should be the most important aspect of any company: the customer.

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