At UserVoice, we believe data should be the basis for product decisions and as such it is our mission to provide product teams with the knowledge and tools they need to make data-driven product decisions. We’re excited to announce that we’re hosting our own product management conference this year to
Since the beginning, it’s been our mission to enable product teams to use customer data to make intelligent product decisions. Our stand-alone portal, in-app widget, and mobile SDKs have proven effective channels for capturing feedback directly from users and we continue to find ways to improve these channels daily.
As the sales mantra goes, “Always ask for the sale.” In the world of product management, it’s “Always ask for the feedback.” Feedback is the lifeblood of a successful product and fortunately, there are a number of ways to engage users to continuously increase the amount of product feedback you receive.
UserVoice’s security team recently discovered some unauthorized usage of an administrative system used to store and manage user information. Despite our ongoing efforts to prevent any type of security breach, the attacker was able to view certain types of non-financial user data.
Our investigation shows the attacker was able to access
Today we’re updating our Terms of Service. In the spirit of alignment, we’ve adjusted our terms to better reflect the best interests of both our customers and UserVoice. We’ve also added clarification around some terms customers have expressed confusion about. Ultimately, we think our new and improved ToS will make
We’ve recently added two new time-oriented metrics to provide another layer of context to the feedback you receive. These metrics help give a more complete picture so you can avoid costly mistakes with your roadmap by making sure you take the most current customer sentiment into consideration.
The first new data
At UserVoice, not only do we listen to our customers’ feedback, we also continuously think of better ways to manage it. This, in turn, helps our customers better manage their own feedback. Our newest set of features comes from both customer requests and our own experiences using UserVoice. We’re enthusiastic to introduce a new set of features to
We’re excited to announce the launch of UserVoice 3.0, a whole new suite of tools to help product managers better understand their customers and make data-driven product decisions like never before.
At UserVoice, we’re in the business of listening to customers and ensuring their happiness, and we practice what we preach
So you want to go to UserConf, but need to convince your boss to let you go…never fear, we’ve got you covered! Here’s a few things you can share with your boss to convince them that sending you and your team to UserConf is a smart move:
1. Sending your team
Knowledge is power…especially when it’s about your customers.
Here at UserVoice, we believe that that the future of business is data-driven. We also believe that business success is determined largely by the effectiveness of product and support, today’s so-called kings of customer retention; and the more these teams know about customers,
Howdy! I’m Heather, UserVoice’s new(ish) inbound and content marketing manager. I’m excited to welcome you to the newly-designed UserVoice Blog: the place for folks who give a $%&# about their products and their customers.
As you can, see we’ve made some BIG changes over here, and we’re excited to begin offering
Forty amazing companies.
Two rounds of intense interviews by some of the smartest people in our industry.
One video about an ice cream bike.
Thousands of votes and well wishes from all of you, truly the best customers a company could ever have.
Just based on how much you supported us in this process
Over the last year we’ve been introducing new tools to capture more data about your users and their feedback, and new reports to provide valuable insights. Now when you go to your UserVoice dashboard, you’ll get a quick overview of all this information, including open tickets, active ideas, current Instant
On April 7, 2014 a critical vulnerability in the OpenSSL cryptography library was announced as CVE-2014-160, otherwise known as the heartbleed bug. This vulnerability allows stealing the information protected under normal conditions by the SSL/TLS encryption used to secure the Internet. Information that is susceptible to attack includes private server keys, SSL certificates,
Last fall we launched a new widget, including many new features like User Satisfaction, SmartVote, and an improved Instant Answers flow. Now it’s even better with several design improvements as well as optimizations for mobile websites.
(If you’re already using the new UserVoice widget, these changes have been applied automatically so there’s