security update

UserVoice Security Incident Notification

UserVoice’s security team recently discovered some unauthorized usage of an administrative system used to store and manage user information. Despite our ongoing efforts to prevent any type of security breach, the attacker was able to view certain types of non-financial user data.

Our investigation shows the attacker was able to access

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new metrics help you gain trend insights

New Metrics Help You Gain Deeper Insights

We’ve recently added two new time-oriented metrics to provide another layer of context to the feedback you receive. These metrics help give a more complete picture so you can avoid costly mistakes with your roadmap by making sure you take the most current customer sentiment into consideration.

The first new data

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celebrating new features

New Features Allow You to Manage Feedback at Scale

At UserVoice, not only do we listen to our customers’ feedback, we also continuously think of better ways to manage it. This, in turn, helps our customers better manage their own feedback. Our newest set of features comes from both customer requests and our own experiences using UserVoice. We’re enthusiastic to introduce a new set of features to

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dinosaurs

We’ve Revamped Our Blog!

Howdy! I’m Heather, UserVoice’s new(ish) inbound and content marketing manager. I’m excited to welcome you to the newly-designed UserVoice Blog: the place for folks who give a $%&# about their products and their customers.

As you can, see we’ve made some BIG changes over here, and we’re excited to begin offering

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Courtesy of D. Sharon Pruitt

UserVoice is this year’s CRM Idol!

Forty amazing companies.

Two rounds of intense interviews by some of the smartest people in our industry.

One video about an ice cream bike.

Thousands of votes and well wishes from all of you, truly the best customers a company could ever have.

Just based on how much you supported us in this process

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dashboard-updates

Dashboard Updates

Over the last year we’ve been introducing new tools to capture more data about your users and their feedback, and new reports to provide valuable insights. Now when you go to your UserVoice dashboard, you’ll get a quick overview of all this information, including open tickets, active ideas, current Instant

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Security Keys

Security Update: the Heartbleed Bug

On April 7, 2014 a critical vulnerability in the OpenSSL cryptography library was announced as CVE-2014-160, otherwise known as the heartbleed bug. This vulnerability allows stealing the information protected under normal conditions by the SSL/TLS encryption used to secure the Internet. Information that is susceptible to attack includes private server keys, SSL certificates,

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lots-of-iterative

(Lots of) Iterative Improvements to our Widget

Last fall we launched a new widget, including many new features like User Satisfaction, SmartVote, and an improved Instant Answers flow. Now it’s even better with several design improvements as well as optimizations for mobile websites.

(If you’re already using the new UserVoice widget, these changes have been applied automatically so there’s

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