There’s a strong chance you and your dev team are already relying on Jira for backlog management of technical projects, assigning bugs and scheduling sprints. And while Jira can be fantastic for managing these aspects, it has downsides as a …

Customer interviews can help you learn a lot about how and why people use your products and where they may fall short. They provide an excellent avenue for product feedback, enabling you to dig into the root of customer challenges, …

Gathering feedback from internal stakeholders in your organization is fundamental to developing a successful product. Remember that team members are also internal customers, and will likely be as or more vocal than your external customers about your product — they have …

The following is an excerpt adapted from Building a Feedback Machine, our free eBook geared towards product managers who need an effective, scalable method of capturing and leveraging customer feedback. Get the full version for detailed advice on how to …

Why is customer feedback particularly important for B2B products? Unlike B2C products, usage metrics aren’t always tied to customer satisfaction or retention. While B2C consumers will simply stop using products they don’t like, unhappy B2B customers often continue using products …

Consider the following scenario: Your customer is confused and needs help. He or she fires off an email to your support team hoping for a quick resolution. A customer service agent quickly grabs it from the queue, and being familiar …

So you launched a new user research project.You prepared tasks for users to complete, invited participants then ran the test, and a week later you’re still trying to come up with some meaningful insights from the results.

Don’t you just hate …