Customer Support

Dealing with angry customers

How to Make Amends with an Angry Customer

One of the hardest parts of any customer support role is figuring out how to deal with angry customers in an effective way. Mindy Postoff, Support Ninja for Woo Commerce, lived up to her “Ninja” title in her talk at …

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Crowd Applause

Customer Support is the Dream Job

Today’s post comes from Ben MacAskill, Director of Customer Success at SmugMug and one of the awesome speakers joining us at UserConf Portland in June to talk customer support.

Customer Support is the Dream Job.

If you are reading this, you probably …

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Dealing with Angry Customers

How to Deal with Angry Customers

Today’s post comes from Mindy Postoff, a WooCommerce Support Ninja at WooThemes and one of the fun folks who will be speaking at UserConf Portland in June. 

Regardless of the product or service you sell, problems will arise and customers will …

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Beta Testing is a Job. Don’t Stiff Your Customers.

All too often I see companies inviting customers into betas of new products (real betas, not “Google Betas”), reaping the benefits of their feedback, and then telling those customers to pay for these new features.

I can kind of understand how …

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Say Sorry to a Customer

How to Apologize to a Customer

Probably the most important key to providing top-notch customer support is empathy. What better way to empathize than to acknowledge and to accept responsibility when your customer has been let down? You guessed it: apologizing.

1) Validation

Make sure to apply this …

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