Customer interviews can help you learn a lot about how and why people use your products and where they may fall short. They provide an excellent avenue for product feedback, enabling you to dig into the root of customer challenges, …

Customer feedback surveys are a highly-effective method for gathering feedback to improve your product. But, this customer feedback channel comes with its own set of challenges. How do you get quality responses from surveys? How do you increase your survey …

Why is customer feedback particularly important for B2B products? Unlike B2C products, usage metrics aren’t always tied to customer satisfaction or retention. While B2C consumers will simply stop using products they don’t like, unhappy B2B customers often continue using products …

For customer-minded organizations, closing the customer feedback loop is arguably just as important as collecting customer feedback in the first place. Not only can a closed-loop feedback process drive customer loyalty and turn average users into passionate evangelists, but also …

We’re consistently working on functionality to help our users save time, stay organized, and keep customers in the loop. This month we released a few key functionalities to help our users be more efficient when closing the loop and managing …

After receiving feedback, oftentimes we want to follow-up with the user(s) to better understand the problem and how we might optimally solve it.

To date, following up on an individual comment or piece of feedback required you to email the individual …