Surprise Insights: Coping with Unexpected Product Feedback

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UserVoice New Feature Demo: Introducing New Ways to Follow-up

After receiving feedback, oftentimes we want to follow-up with the user(s) to better understand the problem and how we might optimally solve it.

To date, following up on an individual comment or piece of feedback required you to email the individual …

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New in UserVoice: Coverage Reporting & Mindshare

Most customers have ideas on how your product could better serve them, the challenge lies in getting that feedback from them in an organized and efficient fashion.

Everyone has some process for getting feedback, but how do we know if that …

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Top 5 Reasons Your Jira Backlog Fails You

There’s a strong chance you and your dev team are already relying on Jira for backlog management of technical projects, assigning bugs and scheduling sprints. And while Jira can be fantastic for managing these aspects, it has downsides as a …

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