Surprise Insights: Coping with Unexpected Product Feedback

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5 Common User Research Mistakes

5 Costly User Research Mistakes (and How to Avoid them)

From an outside perspective, conducting user research can seem like child’s play. You ask users a few questions, or observe how they use your product…and BAM! As if by magic, you know exactly how to knock their socks off next. …

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customer feedback survey tips

5 Tips for Successful Customer Feedback Surveys

Customer feedback surveys are a highly-effective method for gathering feedback to improve your product. But, this customer feedback channel comes with its own set of challenges. How do you get quality responses from surveys? How do you increase your survey …

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how can you close the customer feedback loop?

7 Best Practices for Closing the Customer Feedback Loop

For customer-minded organizations, closing the customer feedback loop is arguably just as important as collecting customer feedback in the first place. Not only can a closed-loop feedback process drive customer loyalty and turn average users into passionate evangelists, but also …

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