Objectively Diagnosing Churn

Joe Stump, CPO at Quick Left joined us at UserConf SF to share how folks can take an unbiased approach to determining what’s driving churn and make better product decisions. In this talk, Joe addresses the need for quantitative data in decision-making to combat flawed “gut decisions” and cognitive biases.

About the Author

Joe Stump

Follow on

Get our best stuff delivered directly to your inbox.

No thanks

Being customer-centric doesn’t have to be so hard

Get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.

Learn About UserVoice