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How to Design Software Users Love

Kevin Hale of Wufoo (which was acquired by SurveyMonkey) talks about how the most important thing about customer service is that you have to do it all the time, in every department.

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Why Customer Care is the Future of Business

The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed…and why taking care of customers is the only way you can succeed anymore…

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