Be Data-Informed, Not Data-Driven: Balancing Design, Qualitative Feedback, and Quantitative A/B Testing
Sarah Hatter of CoSupport speaking at UserConf NYC 2013
Kevin Hale of Wufoo (which was acquired by SurveyMonkey) talks about how the most important thing about customer service is that you have to do it all the time, in every department.
The keynote presentation from UserConf 2012. Richard White, CEO of UserVoice.com, talks about how business on the web has changed…and why taking care of customers is the only way you can succeed anymore…