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Closing the customer feedback loop, how do you close the customer feedback loop?

7 Best Practices for Closing the Customer Feedback Loop

For customer-centric organizations, closing the customer feedback loop is arguably just as important as collecting customer feedback in the first place. Not only can a closed-loop customer feedback process drive customer loyalty and turn average users into passionate evangelists, but …

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The Best Product Management Tools and the Problems they Solve

As a product manager, you probably wear a lot of hats. Strategist. Liaison. Analyst. Salesperson. QA…and those are just the ones you wear before lunch. With the litany of responsibilities on your plate, eliminating inefficiencies becomes an(other) important task. Fortunately, …

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Sync UserVoice data to a data warehouse using Stitch

Create reports and visualizations with data from UserVoice and other sources by using a data warehouse

We know you love UserVoice as your customer feedback platform, and chances are you use other SaaS tools for things like analytics, billing, CRM, and …

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New in UserVoice: Coverage Reporting & Mindshare

Most customers have ideas on how your product could better serve them, the challenge lies in getting that feedback from them in an organized and efficient fashion.

Everyone has some process for getting feedback, but how do we know if that …

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Top 5 Reasons Your Jira Backlog Fails You

There’s a strong chance you and your dev team are already relying on Jira for backlog management of technical projects, assigning bugs and scheduling sprints. And while Jira can be fantastic for managing these aspects, it has downsides as a …

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How to Spot the Gaps You Inherited

Outline

Introduction: Product Management is all about filling gaps
Understanding Your New Role

The unique character of PM – varied expectations
A little due diligence can go a long way
You’ll need time to pick out the mismatch between expectations and reality

Taking Measure of the …

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Overcoming your Company’s Fear of Failing

The latest generation of entrepreneurs has contributed its share of buzzwords and mantras to the business lexicon with mixed results. We all now know “unicorns” aren’t just mythical horses. “Disruption” is a legitimate strategy for a company trying to break …

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Building Relationships with Other Team Leaders

No product leader should be surprised how much their new job features coffee meetings and impromptu chats. There will be plenty of leaders at your level (sales, support, success, marketing, etc.) and while you may be the one given domain …

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How to Get Roadmap Buy-in: Tell a Good Story

Numbers are great—when the black ones get bigger and the red ones get smaller, it’s always a good thing. And yeah, charts are awesome—arrows pointing up and to the right portend great things in the future, especially when they look …

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