We like a healthy debate. It’s one of our values. We’ve made some bold claims on this blog, and we continue to preach about understanding your customers. This week, we’ll do it live.

If you’re in the Bay Area, please join us for one or both of the two Social Media Week San Francisco (SMWSF) events we’ll be participating in.

Community Management/Social Business panels

12:00pm, Monday February 7th (today!)

The lovely Seesmic (UserVoice customers themselves!) will be hosting a free lunch and two panels:

1) Cultivating Communities & Maximizing Engagement (which I am a panelist on)
2) How hands-off can you be with your community? (which I am moderating)

This event will be livestreaming at www.livestream.com/smw_sanfrancisco.

Why Community Managers Won’t Be Around in 5 Years (and why that’s a good thing)

5:00pm, Thursday February 10th

I’ll be giving a presentation and then holding a group discussion about the future of community managers. This is something every community manager, VP of marketing, and CEO should be aware of. The landscape is changing, and in 5 years things will be totally different. If you don’t keep up, it’ll be the bad type of different for you.

Free food and booze will be provided, so drop on by. If you’re not in the Bay Area, we’ll be streaming on justin.tv/uservoice (they’re a UserVoice customer too).

In case you hadn’t noticed, we’re pretty passionate about making customers happy. And there’s no clear blueprint for that (though there are plenty of sketches to start from). Please come join us (or scope out the livestream) and keep this conversation going.

Happy Social Media Week!

-Evan Hamilton
Community Manager, UserVoice