Last month we held our first UserConf – the conference about keeping your customers (happy). The intention? To create the conference we couldn’t find, about modern customer care.

The key word is “modern”. As you’ll see in the keynote below, the business world is changing. It’s a massive shift where actually taking care of your customers (constantly) is going to be a key differentiator for your business.

If you’re reading this, it’s likely you’re part of this new movement. Richard’s presentation is full of data backing up this new world and why we have to dive into it fully. I highly recommend watching it (and then sending it to your boss and the executive team at your company).

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Have thoughts? Agree? Disagree? Have more data? Let us know in the comments!

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Success photo courtesy of FlashBuddy