I’ll be answering the majority of new Helpdesk tickets (and yes, believe it or not, at UserVoice we use our own Helpdesk software to communicate with our customers!). Should you have any questions about how our product works, or (gasp!) and issues or difficulties, I’m your guy. My goal is to make your experience with UserVoice as delightful and effortless as possible.
My main professional goal is to improve the customer experience by providing dynamite support, writing easy-to-understand documentation, and contributing to product and process improvement. Since my primary function involves using our Helpdesk software everyday, I am a great guinea pig for trying out new features and for providing the rest of the team with feedback from a key perspective. I hope to work with you to develop new ideas and advocate your suggestions.
A little about me: I was born and raised in Berkeley, CA, and have mostly lived in Oakland since then (with a couple of stints in Boston and NYC). I’m a technology geek with a passion for pretty much all software, audio and home theater gear, and computer games. Working at UserVoice definitely scratches that itch, and I look forward to chatting with you!
Support Engineer, UserVoice