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In a small improvement to your admin console, we’ve added HTML formatting for your ticket responses. Bold important items, insert headers for those multipart tickets, add lists – you know, HTML stuff! Hopefully this improvement will help you craft better, clearer ticket responses to keep your customers happy.

HTML Formatting for Tickets

As always, let us know if you have any feedback!

Hello sign courtesy of See-ming Lee


Carter Gibson

About Carter Gibson

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