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What’s the difference between a lead* who has contacted support and one who hasn’t? Quite possibly a conversion.

It probably wouldn’t surprise you to know that many of our customers have found that leads who give them feedback or contact their support team are more likely to convert to paying customers. They’ve shown more than a passing interest in your product and hopefully had a positive interaction with your team.

We think that customer support & feedback data absolutely needs to be part of the marketer’s toolkit.


Our new integration with Pardot allows marketers to use UserVoice activity (giving product feedback, contacting support, & satisfaction ratings) as a signal for scoring leads.pardot_integration_screenshot1

How might you use this? A few examples:

We’re very pleased to be Pardot’s first integration with a customer support or feedback tool, especially since we’re Pardot users. Our initial experiences with the integration have absolutely proved valuable, and we can’t wait to see what you do with it!

To try out our Pardot integration, contact our sales team.

-Evan Hamilton
Head of Community, UserVoice

*Lead: “A potential sales contact. An individual or organization that expresses an interest in your goods or services.”

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