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today is the first day of the rest of your lifeThere’s two parts of training a customer service rep. The first is imparting the data your company holds. But the second is a little less straightforward. It’s about getting the rep comfortable. It’s terrifying to answer your first tickets. You don’t know enough. You’re scared you’ll screw up.

There isn’t just an emotional downside to this, there’s also a practical downside: scared customer service reps will take longer to answer tickets, bug their manager or coworkers more, and probably annoy the customer in their apologies and thoroughness.

At a recent customer service breakfast I heard some great tips on solving this.

As you can see, there are plenty of ways to make new hires comfortable. Find what fits for you and you’ll have a happy, productive new hire on your hands!

Sign photo courtesy of Wally Gobetz.

Baby photo courtesy of Paul Inkles

Evan Hamilton

About Evan Hamilton