Custom fields in UserVoice Helpdesk allow you to get further information from a customer when they’re sending you a support ticket. These have historically been optional. But while we aim to make it really easy for your customers to contact you, sometimes you just need certain information. Maybe it’s an account number. Maybe it’s which product they’re using.
That’s why today we’re launching required custom fields for UserVoice Helpdesk.
When creating or editing a custom field, simply check the “required” box to make it a requirement.
Need a refresher on how custom fields work? Check out our knowledge base article.
Enjoy, and as always: please let us know if you have any issues or feedback.
Community Manager, UserVoice