Doug Turnure was the odd man out at UserConf. We had a bunch of hip, young, startup or recently-a-startup companies present. And then there was Doug and Microsoft.

But what was impressive about Doug’s presentation is how he clearly stated the challenges, occasional advantages, and best practices around customer feedback for a brand as big as Microsoft Visual Studio.

Still questioning whether you should watch a video of someone from Microsoft? Here’s something to consider: Doug literally says “you’re smarter than the big companies like us.” Erase your preconceptions; he’s a great guy.