I started last week with a walk through the sunny streets of San Francisco (yes, it’s sunny here sometimes), up 5 stories, and through the door of the UserVoice office. My name is Evan Hamilton, and I’m your new Community Manager. Hi.
Many of you probably are Community Managers. For those who aren’t, here’s a description I like from Connie Bensen: “A community manager is the voice of the company externally and the voice of the customers internally”. I’m an incredibly lucky Community Manager, because I get to work for UserVoice; this company and product are all about enhancing community voices.
My job is to hear your voice, relay it to the rest of the company, and communicate back to you. I’m here to absorb and process and respond to all the feedback that you provide – through our own UserVoice feedback forum, through Twitter, through this blog, and beyond. While the rest of the team does amazing work building, tuning, and improving the product, my job is to make sure what we’re doing is in the best interest of you, our community.
More than just passing on your feedback, however, I want to be a resource for you. UserVoice provides a fantastic tool for enhancing your customer’s voice, but that’s only the beginning of the story. Engaging with your customers can be a (fantastic, exciting) challenge that is never the same one day to the next. I love it, but I’ve experienced many of the same challenges as you. Via our various channels, I’ll strive to provide you with the latest and brightest thoughts from this exciting world we’re part of. Whether your title is Community Manager, Founder, or Product Manager, if you have questions that go beyond how to use UserVoice and into how to run a community, don’t hesitate to ask. We’re all in this together.
Ways You Can Get Ahold Of Me:
MSN: evanhamilton_protean at hotmail.com
Gtalk: evanhamiltonLD at gmail.com
UserVoice Chat Room: https://uservoice.campfirenow.com/f90ba
I can’t wait to meet you all and start making the world a better place together, one happy community member at a time!