I recently wrote a positive post about my local bakery, La Boulange, so I suppose it’s only fair that I write a negative one!
One day last month I was in a hurry. I was headed to The Startup Conference so I could give airbrush tattoos at the UserVoice booth. I had to grab a car in about 10 minutes, but I was dying of hunger. I decided to head to my standby, La Boulange, for their amazing breakfast sandwich.
The issue with the breakfast sandwich is that it comes with a side, which must be eaten with a fork. In addition to being more calories than I really want to eat, it’s not convenient when your window for eating breakfast is the walk from the bakery to your Zipcar.
So I asked: “Can I get the breakfast sandwich, but with no side? It’s ok, you can still charge me the same amount.”
The guy at the register frowned, and responded: “Yeah, unfortunately our system literally can’t do that. You have to get a side.”