Ever answer a customer’s question and feel like you’ve answered it 20 times before? The best way to stop that vicious cycle is by creating a Knowledge Base article answering that question, which can then be accessed via your support portal and used as a canned response.
We’ve taken an extra step out of the process by allowing you to turn a response you already sent into a Knowledge Base article.
Simply click “create article” link near the top of our response.
You’ll then be given the dialog for adding an article.
Adjust your text (make sure to take anyone’s specific name out!) and click “Create”. Done!