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Updates to Inspector, Bulk Actions, and More!

While we’re hard at work with some exciting new functionality for UserVoice, we’re also constantly working on the little things that add up. Here’s a roundup of a few of those changes we’ve recently rolled out.

See when and where your users are

Inspector now includes the user’s latest known location and

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Phased Rollout of New Backend Improvements

Over the next couple of weeks, we’ll be deploying some major backend changes to our product. While you won’t notice any interface or feature changes, the upgrades will make things even more stable, and will make it easier for our developers to create awesome new features.

This is a significant refactoring,

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2014 Refresh & Call for Speakers

Welcome to 2014! You might have noticed that we’ve kicked off the new year by doing a little redecorating. We’ve got a more visually appealing design for both UserCentered and the UserConf brand itself. We all loved the kid but now that we’re looking forward to our 4th UserConf in

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new-user-voice

New! UserVoice iOS SDK 3.0

We’re excited to announce version 3.0 of our iOS SDK! Optimized for iOS 7 apps for both iPhone and iPad, our latest iOS SDK has not only been updated visually, but also includes an improved Instant Answers™ flow, an easier way for people to support and subscribe to ideas, and

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UserConf Big Cat Preview

So we’ve been pretty clear about how awesome the speakers at UserConf are going to be. They’re amazing practitioners from Github, Causes, Automattic, & more. They will drop some serious knowledge.

But we think it’s important we also take a moment to celebrate one of the most exciting elements of UserConf

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Care.

As you may or may not know, this will be my last post as a UserVoice employee. I want to leave you with one big thought.

Care.

The people that care about me are the ones I care about in turn.

They’re the ones I’ll help move

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New, Reimagined Widgets and Reports

Here at UserVoice we’ve been busy building and testing new tools to help you engage your users, get better, data-driven feedback, and provide better support than ever. Over the last couple of months you may have seen us testing some of these tools inside your UserVoice admin console, including our

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A Fond Farewell

Dear UserVoice Community,

Tomorrow will be my last day at UserVoice. It’s with great excitement for the future that I leave to take on the position of Director of Community & Customer Loyalty at ZOZI. But it’s also a little bittersweet. My experiences at UserVoice have been truly fantastic and I’m

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organized-1

We’ve Reorganized our Settings

As we prepare for the public launch of Touchpoint Toolkit we’re also taking a moment to improve some interfaces that have been neglected. It was pretty obvious that we needed to work on a reorganization of Settings while at the same time updating the look and feel. We’ve been looking for

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congratulations-wodify

Congratulations, Wodify!

Over the past month, more than a dozen of our customers participated in our third annual Knowledge Base Challenge. In an effort to increase their Instant Answers Rate, they filled their Knowledge Bases with more and better documentation. Today we’re happy to announce that Wodify has won by increasing

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Announcing True CC’s and BCC’s for Tickets

CC’ing. It’s an email feature we’ve grown accustomed to as we’ve brought people into projects, asked for help, or directed a customer to the right person. Thanks to your feedback, we learned that the way we handled both CC’ing and BCC’ing in our ticket system wasn’t the way our

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announcing-updated-uservoice

Announcing Updated UserVoice Analytics!

As important as it is to focus on the daily care of your customers, it’s just as important to take a high-level look at how you’re doing it and adjust your tactics and strategies.

With that in mind we’ve revamped and expanded the UserVoice Analytics suite to better suit your needs.

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Hello Sign

Say Hello to HTML Formatting for Tickets

In a small improvement to your admin console, we’ve added HTML formatting for your ticket responses. Bold important items, insert headers for those multipart tickets, add lists – you know, HTML stuff! Hopefully this improvement will help you craft better, clearer ticket responses to keep your customers happy.

As always, let

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a-challenge-to-make

A Challenge to Make your Job Easier

We know how tough educating your customers can be which is why we’re inviting you to participate in our 2013 Knowledge Base Challenge! It’s our annual competition to help you create an epic Knowledge Base to supply instant answers to your customers. Best of all is that participating you make

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