New Features

Announcing Touchpoint Toolkit

“The next generation” is not just hyperbole. With this new project we took dove deep into the world of customer engagement to massively improve (Would you be mad if we said revolutionize?) the way you collect and analyze …

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Introducing a new way to embed widgets

Today, we’re pleased to announce enhancements to how you embed widgets on your website. Before I dive into the details, let me start with a quick overview of key takeaways:

The new widget environment provides an improved interface and changes how code …

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Announcing Admin Permissions for Your Team

Lots of your staff members use UserVoice, but that doesn’t mean they share the same role or title. Some employees handle feedback and others specifically tackle support tickets or writing documentation. Having the ability to create specific admin roles that …

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New features in UserVoice for iOS 2.0

Back in 2010 we released our beta iPhone SDK, allowing app developers to add a feedback forum to their iPhone apps quickly and easily. Since then, UserVoice has undergone a lot of changes, including the introduction of our support tickets …

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Bulk ticket actions now available!

If you do customer support you know that it’s not always efficient to handle tickets one-by-one.  Support requests can quickly flood an inbox, at which point handling multiple tickets at once is key. For instance, what if you want to …

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Manually position your Knowledge Base articles

Until today, the only order your Knowledge Base articles could be in was alphabetical. As pointed out by a popular idea in our feedback forum, that process didn’t always display the most important or relevant articles. To give you more …

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You Can Now Notify Users When an Idea is Merged

After listening to your feedback we just rolled out a change that will make your UserVoice experience even more awesome! Previously when an Admin would merge two similar ideas together, the creator and supporters of the duplicate would not get …

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Ticket and Knowledgebase Admin UI Improvements

Over the last couple of months, our lead developer, Mark Martin, has done a heroic job rewriting a large portion of the Ticket and Knowledgebase Admin UI code to make it a better experience for you. The changes in the …

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