New Features

New in UserVoice: Coverage Reporting & Mindshare

Most customers have ideas on how your product could better serve them, the challenge lies in getting that feedback from them in an organized and efficient fashion.

Everyone has some process for getting feedback, but how do we know if that …

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new metrics help you gain trend insights

New Metrics Help You Gain Deeper Insights

We’ve recently added two new time-oriented metrics to provide another layer of context to the feedback you receive. These metrics help give a more complete picture so you can avoid costly mistakes with your roadmap by making sure you take …

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celebrating new features

New Features Allow You to Manage Feedback at Scale

At UserVoice, not only do we listen to our customers’ feedback, we also continuously think of better ways to manage it. This, in turn, helps our customers better manage their own feedback. Our newest set of features comes from both customer requests and our own experiences using UserVoice. …

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Dashboard Updates

Over the last year we’ve been introducing new tools to capture more data about your users and their feedback, and new reports to provide valuable insights. Now when you go to your UserVoice dashboard, you’ll get a quick overview of …

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Updates to Inspector, Bulk Actions, and More!

While we’re hard at work with some exciting new functionality for UserVoice, we’re also constantly working on the little things that add up. Here’s a roundup of a few of those changes we’ve recently rolled out.

See when and where your …

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New! UserVoice iOS SDK 3.0

We’re excited to announce version 3.0 of our iOS SDK! Optimized for iOS 7 apps for both iPhone and iPad, our latest iOS SDK has not only been updated visually, but also includes an improved Instant Answers™ flow, an easier …

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New, Reimagined Widgets and Reports

Here at UserVoice we’ve been busy building and testing new tools to help you engage your users, get better, data-driven feedback, and provide better support than ever. Over the last couple of months you may have seen us testing some …

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Announcing Updated UserVoice Analytics!

As important as it is to focus on the daily care of your customers, it’s just as important to take a high-level look at how you’re doing it and adjust your tactics and strategies.

With that in mind we’ve revamped and …

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Improvements to emailed ticket notifications

I mentioned in a post the other day that sometimes acting on customer feedback gets delayed while a big project is the focus. Now that we’re done with the first phase of the huge project that was Touchpoint Toolkit, we’re diving …

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Being customer-centric doesn’t have to be so hard

Get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.

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