Customer Feedback

building a feedback machine

6 Strategies for Scaling Your Customer Feedback Program

The following is an excerpt adapted from Building a Feedback Machine, our free eBook geared towards product managers who need an effective, scalable method of capturing and leveraging customer feedback. Get the full version for detailed advice on how to …

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building an evangelical beta testing community

How to Build an Evangelical Beta Testing Community

This is the third and final article in my beta testing series, which has included articles on How to Find Ideal Beta Testers and How to Motivate Beta Testers.

Have you ever wondered why some sites or products seem to simply explode onto the market? …

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how can you close the customer feedback loop?

7 Best Practices for Closing the Customer Feedback Loop

For customer-minded organizations, closing the customer feedback loop is arguably just as important as collecting customer feedback in the first place. Not only can a closed-loop feedback process drive customer loyalty and turn average users into passionate evangelists, but also …

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customer advisory board putting pieces together

Customer Advisory Board Best Practices

A Customer Advisory Board, or CAB, is your opportunity to tap into your most insightful, influential customers, and gather their opinions on where the market is going, or what they are anticipating in the competitive landscape. It’s the chance to …

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Collecting customer feedback in app

How to Collect Customer Feedback In-App

In-app customer feedback mechanisms are embedded in many apps and products. Look around this screen. Is it there on the right? Down there in the lower left corner? Maybe it’ll appear after you scroll down a bit or give the …

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Being customer-centric doesn’t have to be so hard

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