Product Management

how can you close the customer feedback loop?

7 Best Practices for Closing the Customer Feedback Loop

For customer-minded organizations, closing the customer feedback loop is arguably just as important as collecting customer feedback in the first place. Not only can a closed-loop feedback process drive customer loyalty and turn average users into passionate evangelists, but also …

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How to Spot the Gaps You Inherited

Outline

Introduction: Product Management is all about filling gaps
Understanding Your New Role

The unique character of PM – varied expectations
A little due diligence can go a long way
You’ll need time to pick out the mismatch between expectations and reality

Taking Measure of the …

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Overcoming your Company’s Fear of Failing

The latest generation of entrepreneurs has contributed its share of buzzwords and mantras to the business lexicon with mixed results. We all now know “unicorns” aren’t just mythical horses. “Disruption” is a legitimate strategy for a company trying to break …

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Building Relationships with Other Team Leaders

No product leader should be surprised how much their new job features coffee meetings and impromptu chats. There will be plenty of leaders at your level (sales, support, success, marketing, etc.) and while you may be the one given domain …

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The Recipe for a Balanced Feedback Diet

As the cliche goes, “the customer is always right.” Unfortunately, most customers can’t agree on what exactly they want. Today’s customer profile most likely doesn’t encompass everyone you plan to serve a couple years from now. And, oh, yeah, customers …

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How to be a successful product manager

3 Things Successful Product Managers Do Differently

Today marks my one year anniversary at UserVoice as a Sales Development Representative. This means that for the past year, I have spoken to loads of product managers every single business day. Having conversed with that many PMs…I have learned …

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Traits of a product leader

4 Traits of Successful Product Leaders

Product managers may or may not be the “CEOs of product,” but how do you boss around a bunch of CEOs? Leading a product management organization is a unique role in modern technology companies, and one that was quite uncommon …

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Being customer-centric doesn’t have to be so hard

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