If you do customer support you know that it’s not always efficient to handle tickets one-by-one. Support requests can quickly flood an inbox, at which point handling multiple tickets at once is key. For instance, what if you want to assign lots of tickets to a new employee or specialist? Maybe you want to delete spam and out of office replies in one fell swoop? We understand.
That’s why we’re happy to announce bulk ticket actions. As you may have noticed already, in your UserVoice Helpdesk you can now select as many tickets as you want and reassign, close, delete or mark them as spam. Your time is important and you want to make the best use of it possible.
In your Helpdesk you’ll now see checkboxes next to each idea. Select as many as you want and the available actions will appear to the right, simple as can be. Select as many as you want, choose an action to the right and it’s done! Take a look:
So there you have it! Sometimes the simplest of updates are the most useful. Enjoy dealing with tons of tickets faster, easiest and better than ever before! The feature is available on all plans and is ready to use right now. And, as always, let us know if you have any issues or suggestions with the new feature!