UserConf 2012 Keynote, Richard White – Why Customer Care is the Future of Business
UserVoice CEO Richard White talks about why web business isn’t what it used to be and how customer care is crucial to success.
UserConf 2012, Chase Clemons – Trying New Things
Chase from 37signals talks about trying new things in customer support – plus what has worked and failed for him and his team.
UserConf 2012, Kevin Hale – How to Design Software Users Love
How did Kevin Hale and the rest of the Wufoo team make a 29,561% return for their investors? By building customer service into everything, including design.
UserConf 2012, Ben Congleton – All-hands
Ben Congleton of Olark talks about how all-hands support changed his company for the better.
UserConf 2012, Doug Turnure – Customer Conversations at Massive Scale
Doug Turnure of Microsoft Visual Studio talks about how they grok the feedback of millions of passionate (and sometimes angry) customers.