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Carter Gibson wrote a new post, Please tweet about your outages (before you drive me crazy) 1 week, 1 day ago
“Accountability and responsibility.” My dad repeated this to me ad nauseum from the time I could speak until, well, still. No matter what I did I had to be accountable for my promises and responsible for my […] -
Carter Gibson replied to the topic Vote on the worst company in america! (and win some goodies) in the forum General Discussion 1 month, 1 week ago
Those stress balls…….I’m….I’m horrified….that I want them so badly
Good work guys! I look forward to this contest every year so thanks for making it fun! -
Carter Gibson wrote a new post, You can’t have trust without transparency 1 month, 2 weeks ago
From keeping a secret to “trust falls” there’s no shortage of ways to get people to trust you. Not all methods may be practical for a business (especially not trust falls) so here at UserVoice we’ve devised a very […] -
Carter Gibson wrote a new post, Why you’ll love UserConf in NYC 1 month, 3 weeks ago
New York City is beautiful.Um….most of the time.
No, but seriously. It’s mostly beautiful.
It’s the city that has this place with all the flashy stuff.
It’s also famous for its food trucks.
The […]
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Carter Gibson replied to the topic Vote on the worst company in america! (and win some goodies) in the forum General Discussion 2 months ago
Alright! Here’s mine. This was fun
Overall Winner: EA
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Carter Gibson wrote a new post, The difficult act of helping people achieve their goals 2 months, 1 week ago
As part of our series on the importance of company culture, we’re highlighting our company values here at UserVoice. Find more posts about culture here.
Too many companies view their workers as a means to […]
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Carter Gibson wrote a new post, Yes, say no 2 months, 2 weeks ago
As part of our series on the importance of company culture, we’re highlighting our company values here at UserVoice. Find more posts about culture here.A company that doesn’t value the opinions of their […]
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Carter Gibson wrote a new post, The importance of really solving real problems 2 months, 3 weeks ago
Focus, focus, focus – it’s what lets companies like Apple be so overwhelming successful at what they do. Companies that focus on identifying a specific set of needs and solving the problems that make accomplishing […] -
Carter Gibson wrote a new post, But seriously, we don’t take ourselves too seriously 2 months, 3 weeks ago
I used to work at a place that thought it was fun because it had a game room. The company was dry, lacked culture, and didn’t empower its employees to ever actually have fun at work. They took themselves […] -
Carter Gibson replied to the topic Things you should NEVER say to a customer in the forum General Discussion 3 months ago
“Well, if you read our terms of service you’d know that….”
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Carter Gibson wrote a new post, Eating our own (delicious) dog food 3 months, 2 weeks ago
As part of our series on the importance of company culture, we’re highlighting our company values here at UserVoice. Find more posts about culture here.Working at UserVoice is a little like being in the movie […]
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Carter Gibson replied to the topic Should you ever stop using Twitter for support? in the forum General Discussion 3 months, 2 weeks ago
Heh, I hadn’t thought about the whole “At least they’re acknowledging what they aren’t good at” angle. So, props to them for that part of things!
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Carter Gibson wrote a new post, Not being a dick is key to being empathetic 3 months, 2 weeks ago
As part of our series on the importance of company culture, we’re highlighting our company values here at UserVoice. Find more posts about culture here.
To start off our series of blog posts about our values, I’m […] -
Carter Gibson replied to the topic Should you ever stop using Twitter for support? in the forum General Discussion 3 months, 4 weeks ago
Yeah, that’s exactly my point here @Chase. It seems more like they’re running away, ignoring complaints, and making it harder to get the feedback that would ultimately improve their product. I also agree with you <a href='http://community.uservoice.com/members/danielslater/' […]
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Carter Gibson started the topic Should you ever stop using Twitter for support? in the forum General Discussion 4 months ago
Charter Cable recently made news for their decision to stop using Twitter for support citing negative comments and an (arguably) already successful support program from their website. It got me thinking – is it […]
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Carter Gibson replied to the topic Benchmarking in the forum General Discussion 4 months, 2 weeks ago
Hey guys!
So I’ve taken the liberty of taking your stats and coming up with a few averages for us. On average we’re getting about 7,770 tickets a month for an average of 6 agents. That means each agent is replying […] -
Carter Gibson started the topic New Year's Resolution Team-Up in the forum General Discussion 4 months, 3 weeks ago
Hey guys!
I think we’ve probably all made and failed to keep new year’s resolutions at some point (myself included). But the new year is a great excuse to look at what you really want to improve. I’ve found that […] -
Carter Gibson replied to the topic Twitter Support: Dedicated support handle or not? in the forum General Discussion 5 months, 1 week ago
I have a theory about why brands have separate accounts: They don’t want to look bad to the people following them. There’s still the notion that if you’re providing support it means that there’s something wrong […]
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Carter Gibson replied to the topic Twitter Support: Dedicated support handle or not? in the forum General Discussion 5 months, 1 week ago
Personally I like to interact directly with the brand page. Not only does it feel nice to have the brand look like they care about me but I also don’t have to follow two things or do extra searching to find “the […]
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Carter Gibson wrote a new post, The heart of what we learned at UserConf 7 months ago
It’s done! UserConf, our first-ever conference about keeping your customers (happy) has just concluded. By the end of the conference attendees left energized and empowered to change customer service for the […] - Load More
