Sometimes an issue requires some collaboration. Maybe you need to pass a customer issue off to another employee who’s had experience with that part of the product. Maybe you need to tell the assignee that the customer is in another timezone. Or maybe you just have to warn them that the customers is known for causing a ruckus.
Whatever reason you have, we want it to be easy for you to communicate with your team around a user issue. That’s why every UserVoice Helpdesk ticket has a “Notes” tab.
Clicking the Notes tab will bring up a field in which the content you write will only be visible to other admins. Post your note and any admin can see it in-line in the ticket thread: