Tips & Tricks: Using Notes to Communicate With your Team

Sometimes an issue requires some collaboration. Maybe you need to pass a customer issue off to another employee who’s had experience with that part of the product. Maybe you need to tell the assignee that the customer is in another timezone. Or maybe you just have to warn them that the customers is known for causing a ruckus.

Whatever reason you have, we want it to be easy for you to communicate with your team around a user issue. That’s why every UserVoice Helpdesk ticket has a “Notes” tab.

Download

add_note

Clicking the Notes tab will bring up a field in which the content you write will only be visible to other admins. Post your note and any admin can see it in-line in the ticket thread:

note_inline

Happy collaboration!

Get our best stuff delivered directly to your inbox.

No thanks

Want to build swoon-worthy products?

At UserVoice, we help you turn customer feedback into a better product. We aggregate incoming product ideas and measure the business value of each idea so you can prioritize what to build next. Uncover your next big feature today!

Start Free Trial