Meetup knows that I’m busy (going to meetups!) and understands that I probably have a lot of accounts online and can’t remember A) if I actually do have an account with Meetup, B) what email I used for it, and C) what password I used for it. They clarify that I do have an account attached to that email but that my password is incorrect. They even kindly remind me that passwords are case-sensitive.
Most password forms give you an unfriendly error message, giving you no clarity on whether A, B, or C is the issue. It infuriates me every time I see it:
Nice work, Meetup. The fact that you apply your understanding of and care for your customers to such a minor part of your experience is awesome.
Get our best stuff delivered directly to your inbox.
Want to build swoon-worthy products?
At UserVoice, we help you turn customer feedback into a better product. We aggregate incoming product ideas and measure the business value of each idea so you can prioritize what to build next. Uncover your next big feature today!