Here are some tips from UserVoice on how to get through a critical issue not only unscathed but maybe even by making a good impression as a result! This was born from a popular blog series we published a while back which covered defining, spotting, handling, and escalating critical issues. Check out the full-page infographic.
Here are the articles in the series:
- Defining a Critical Issue
- Spotting a Critical Issue
- Dealing with Critical Issues
- Our Escalation Process