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Everyone wants to know what other people are saying about them. And this includes businesses and customer service departments; knowing if your customer is hailing or railing you on Twitter can completely affect the tone and even content of your message to them.

That’s why my favorite feature of UserVoice’s new Inspector sidebar is the ability to see what the user you’re talking to has said about your company on Twitter lately. And it’s really easy to set up:

(Not working? We may have updated the instructions – check out the knowledge base article)

Now when you’re viewing a customer in Inspector and they’ve mentioned you recently on Twitter (we’re limited to recent tweets by Twitter’s API), we’ll highlight that tweet:



-Evan Hamilton
Community Manager, UserVoice

Evan Hamilton

About Evan Hamilton