Over the past month, more than a dozen of our customers participated in our third annual Knowledge Base Challenge. In an effort to increase their Instant Answers Rate, they filled their Knowledge Bases with more and better documentation. Today we’re happy to announce that Wodify has won by increasing their Instant Answers Rate by 17%! They’ll be receiving a fantastic basket filled to the brim with office games as a prize.
Whether you’re just starting a knowledge base and want to know where to start or if you’re an expert looking for some creative tips, we do this to make sure your job is as easy as possible. Much thanks to our other participants (almost all of whom increased their Instant Answers Rate as well) and we’ll see you next time!