As you know, we’re a very small team. Admittedly, we’re not perfect. There’s only so many hours in the day to do everything necessary to keep up with customer requests & fixes. Well, that’s about to change.
Going forward, we will now be 20% more capable thanks to our newest team member, Thomas Knoll (pronounced kuh-nall). He’ll be taking on the role of Chief Community Officer. Some of you will know “TK” for his work at Seesmic.
We think he’s an above-average, super-swell guy having lived the last 10 years in Minnesota, and then Texas before that — so with that kind of background, you know he’s got to be good people!
What we like most about Thomas is his attention to customer details. He sincerely looks for ways to find out what a customer needs, and then he advocates for their cause — whether it be for a feature update or a UI change. He aspires to make the customer experience perfect. And that’s really what you guys deserve.
He’s also a bit of an engineer. So he’ll be holding customer hands throughout the installation process to insure they have the most satisfying results possible with their new feedback forums. That’s a change that we know will make a huge difference!
He’s also working to provide a number of enhancements so that updates at UserVoice are much more visible. For instance, he’s already set up a status page to help UV Admins view changes to our releases as soon as they post – better go grab the RSS feed now!
So without gushing any further…. Here’s Thomas:
I can’t even begin to tell you how excited I am to get to know you and the rest of the UserVoice ecosystem. Ever since the first time I laid eyes on that little red feedback tab, I have been a fan. And, now, I see it everywhere! Which means there are a ton of you out there using and implementing the service. Obviously, UserVoice believes it’s a pretty good idea for companies/organizations to listen to their communities. That’s why I am honored to join the UserVoice family as CCO.
Yes, CCO. That officially stands for Chief Community Officer but if you ask @kevinmarks he will tell you it should stand for Chief Conversation Officer (or Tummler, or Geisha, or Animateur). Others go by Community Evangelist or Community Manager. At the core of all of these is a recognition that companies and organizations need to join the conversation about their brand and be a hospitable presence in that community. I guess that makes me the host of the hosts? Or the listener to the listeners? Whatever it makes me, I’m here for you, and will do everything I can to improve your ability to turn your customers into champions!
But… enough about me. I really want to get to know you better. Would you be willing to share below what most excites you about customer engagement? Or, maybe what is most frightening about opening your doors to public feedback?