New feature: required custom fields for Helpdesk

Custom fields in UserVoice Helpdesk allow you to get further information from a customer when they’re sending you a support ticket. These have historically been optional. But while we aim to make it really easy for your customers to contact you, sometimes you just need certain information. Maybe it’s an account number. Maybe it’s which product they’re using.

That’s why today we’re launching required custom fields for UserVoice Helpdesk.

Download

required_custom_fields1

When creating or editing a custom field, simply check the “required” box to make it a requirement.

required_custom_field

Need a refresher on how custom fields work? Check out our knowledge base article.

Enjoy, and as always: please let us know if you have any issues or feedback.

-Evan Hamilton
Community Manager, UserVoice

Get our best stuff delivered directly to your inbox.

No thanks

Want to build swoon-worthy products?

At UserVoice, we help you turn customer feedback into a better product. We aggregate incoming product ideas and measure the business value of each idea so you can prioritize what to build next. Uncover your next big feature today!

Start Free Trial