New Improvement: See iOS and API as Channels in the Helpdesk Report

Just a few months ago we released some significant improvements to our iOS SDK, and since then we’ve experienced a nice increase in the number of users who’ve added it to their iOS apps. In conjunction, we’re pleased to let you know that we also recently rolled out a few changes to our analytics to help you better measure and understand how much use this functionality is getting.

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When you view tickets by channel in the helpdesk report, you can now see the number of tickets you received via your iOS app. If you have an integration that uses our API to create tickets (like live chat, for example), you can see how many tickets you received from that channel too. And, of course, you can click on the channel to view individual tickets.

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We hope this enhancement helps you continue improving your own systems and service, and we appreciate any feedback you have. Questions? Leave a comment or drop us a line.

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