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How to get Kudos from your customers (without bribing them)

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A few weeks ago our top-performing customer service rep, Claire Talbott, did a presentation for the UserVoice staff. We require every employee to answer one support ticket a week, and some were puzzling over how she gets so many Kudos from customers. Her presentation was so spot-on that I had to share it with you.

From the mouth of an agent in the trenches, how to delight customers:

 

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