santa spike | UserCentered - Customer service, customer support, community management, and other ways to keep your customers

The community for people dedicated to keeping their customers (happy). A UserVoice Community Project

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by Evan Hamilton

santa spike

December 3, 2012

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UserCentered is a community project created by UserVoice, makers of fine tools to help companies understand and support their users.

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The Numbers Zappos Looks At
Introducing the Customer Service Scaling Timeline
7 ways to avoid annoying customers with surveys and feedback
Building a user-centric company culture
Dealing with critical issues, outages, and crises

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Recent Posts

How to apologize to a customer
Mathew Patterson talks about what you do when things go wrong
The three places you should communicate outages & issues
MailChimp shows how you manage change
Why communicate changes?

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