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This is part of our ongoing series on Scaling Customer Service, based on our Customer Service Scaling Timeline.Customer Service Scaling TimelineHere we are at Stage 5 of the Customer Service Scaling Timeline. You’re no longer a plucky startup. You’re becoming a company, with all the good and bad that entails. Your team is growing, which means you can do more – but also means that you have less direct control over quality.

Stage 5 is all about putting processes in place that ensure quality and avoid becoming the traditional call center, where nobody can help you and everything takes forever. Here are some of the parts of scaling gracefully into Stage 5:

Ready to dive into becoming a Company with a capital C and great customer support? Stay tuned…

Evan Hamilton

About Evan Hamilton