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customer service scaling timeline stage 3This is part of our ongoing series on Scaling Customer Service, based on our Customer Service Scaling Timeline. This month we're covering Stage Three.

Congrats! It’s Stage 3 of the Customer Support Scaling Timeline, and you’ve successfully launched your product and established regular customers. You’re now a company, abiet a small one.

This is the point where formal systems are going to help you. As your customer base grows (hooray!) the number of issues will too (boo!). As a founder you can no longer do customer support of the edge of your desk…in fact, you can’t reliably do it at all, as your urgent priorities are going to relate more to business than customers. Tools and employees will help you ensure customer happiness without focusing entirely on it.

Here are some of the changes we recommend you consider making during Stage 3:

Stick with us as we dig into this stage in detail this month!

Evan Hamilton

About Evan Hamilton