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This is part of our ongoing series on Scaling Customer Service, based on our Customer Service Scaling Timeline.

customer service scaling timeline stage 4Welcome to Stage 4 of the Customer Service Scaling Timeline. You’re no longer a fresh startup – you’ve been around for a bit, you have a team, you have money flowing in, and during the last stage you put some initial customer support systems in place. Now it’s time to start filling in the holes and scaling with your growing customer base. Hey, it's a good set of problems to have!

Here are some of the changes we recommend in Stage 4:

Stay tuned for our first Stage 4 post later this week…

Evan Hamilton

About Evan Hamilton

  • Ryan Brewer

     I have a question about Karma. If a user just made random comments on popular items would their Karma automatically go up? Or does this somehow get taken into account by the system?

    • Comments are worth the same karma regardles off what idea you’re commenting on.