Hey folks,

Based on your feedback, we’re making some improvements to how we handle forwarding rules in UserVoice Helpdesk.

forwarding_rule

While good news, this may affect any filters you have set up for those forwarded emails in Gmail or whatever other email service you use.

Here’s what changed, so you can take it into account:

  • Previously the FROM address was noreply@uservoice.com – new mail will come FROM: the person who originally sent the ticket in
  • Previously the TO address was what you specified in the forwarding rule. Now, it will be delivered to that address, but will be displayed as TO the original recipient, eg, support@yourcompany.com.
  • Previously the subject line was “Fwd: [subject]” – new mail will just have the subject
  • All message headers and attachments will be kept intact.

And that’s it! Be sure to make sure your Gmail rules are still working, and let us know if you have any questions!

-Evan Hamilton
Head of Community, UserVoice