Customer-Centric Culture

HubSpot’s Amazing Culture Presentation

I thought I did a pretty good job with our series on culture. I dove into the importance of culture, mapped out the steps you can take, and cautioned against the dangers of bad culture.

And then HubSpot had to go …

Read More

You Can’t Have Trust Without Transparency

As part of our series on the importance of company culture, we’re highlighting our company values here at UserVoice. Find more posts about culture here.

From keeping a secret to “trust falls” there’s no shortage of ways to get people to trust you. …

Read More

Building a User-Centric Company Culture

Our series on the importance of company culture has spanned two months and many posts, and it can be a little daunting to navigate through them all. With that in mind, here’s an overview of the whole series.

Kickoff: What would …

Read More

Culture is Never Done

So, you’ve read our whole culture series. You’ve taken notes. You’ve determined your company values. You’ve led from the top. You’ve inducted new hires into the culture. You’ve let culture grow naturally. So, you’re done, right?

I hate to break it …

Read More

The Difficult Act of Helping People Achieve Their Goals

As part of our series on the importance of company culture, we’re highlighting our company values here at UserVoice. Find more posts about culture here.

Too many companies view their workers as a means to an end without regard for what’s best for …

Read More

You Can’t Pull Customer Delight out of Thin Air

This is part of a two-month series on the importance of company culture. Find more posts about culture here.

A lot of folks have gotten the memo that you need to delight your customers to retain them. Unfortunately, as with any …

Read More

Culture Skepticism

This is part of a two-month series on the importance of company culture. Find more posts about culture here.

It’s easy to be skeptical about culture. It’s kind of a corny concept…culture, values, believing in a cause. And out here in …

Read More

The Importance of Really Solving Real Problems

As part of our series on the importance of company culture, we’re highlighting our company values here at UserVoice. Find more posts about culture here.

Focus, focus, focus – it’s what lets companies like Apple be so overwhelming successful at what they do. …

Read More

A Culture Horror Story

Ben (name changed to protect the innocent) spent 20 years in the US Navy before moving into civilian work. At this point, he told me, he had seen “a lot of cultures.” “Culture in the Navy – maybe most places …

Read More

Being customer-centric doesn’t have to be so hard

Get a single platform that gives you all the tools to listen, analyze and close the loop with customer bases and internal teams of any size.

Learn About UserVoice